For U.S. orders, we accept returns and exchanges in the original unused, unworn and unaltered condition with the tags attached. All returns and exchanges must be made within 30 days after the delivery date.
Purchases made using a discount code are not eligible for a refund but may be exchanged or returned for store credit.
All sale items are non-refundable and are not eligible for exchange.
We will issue your refund 5-7 business days after receiving your package at our fulfillment center. Please allow additional time for your bank to make your funds available to you.
We will process a refund to the original method of payment.
Yes, we will process a refund to the original method of payment.
For U.S. orders, we accept returns and exchanges in the original unused, unworn and unaltered condition with the tags attached. All returns and exchanges must be made within 15 days after the delivery date.
Purchases made using a discount code are not eligible for refund but may be exchanged or returned for store credit.
All sale items are non-refundable and are not eligible for exchange.
International orders are eligible for return only. Items must be in the original unused, unworn and unaltered condition with the tags attached. All returns must be made within 15 days after the delivery date.
If you’d like to exchange your item, please send it back as a return and place a new order.
Purchases made using a discount code can be returned for store credit.
All sale items are non-refundable and are not eligible for exchange.
We will issue your refund 5-7 business days after receiving your package at our fulfillment center. Please allow additional time for your bank to make your funds available to you.
We will process a refund to the original method of payment.
International orders are eligible for return only. Items must be in the original unused, unworn and unaltered condition with the tags attached. All returns must be made within 30 days after the delivery date.
If you’d like to exchange your item, please send it back as a return and place a new order.
Purchases made using a discount code can be returned for store credit.
All sale items are non-refundable and are not eligible for exchange.
Return shipping costs are the customer's responsibility, and the original shipping costs are non-refundable.
For exchanges, Sense will cover the shipping costs of the new order.
Sense is not responsible for shipments lost in transit, and we recommend that returns are sent back to us with tracking and insurance for your protection.
Return shipping costs are the customer's responsibility, and the original shipping costs are non-refundable.
For exchanges, Sense will cover shipping costs of the new order.
Sense is not responsible for shipments lost in transit, and we recommend that returns are sent back to us with tracking and insurance for your protection.
Yes, we will process a refund to the original method of payment.
We ship worldwide. Shipping rates are listed below. Please allow two to five business days for your order to be fulfilled. Shipping time is dependent upon location.
All orders are shipped with full tracking. Once delivered, packages are the responsibility of the customer. Sense is not responsible for lost or stolen packages once confirmed delivered.
Shipping options:
Shipping to the United States is free for all orders.
No duties are charged on orders shipped to the United States and Canada. Orders shipped internationally may be subject to customs charges and clearance procedures that can cause delays beyond our control. Customs, duties and taxes are the sole responsibility of the customer. Please note that we are unable to offer refunds or exchanges to customers that do not pay customs duties.
More questions? Email us at support@sensebody.co.
